Customer support that actually scales

Tickets, follow-ups, agent management, and your own branded support portal — all in one helpdesk built for growing teams.

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Everything your team needs

Ticket Management & Tracking
Create, assign, prioritize, and track tickets through every stage. Add tags, custom statuses, and internal notes to keep your team aligned on every issue — from first contact to resolution.
Helpdesk Automation

Support tools and automation all in one place

Streamline your entire support workflow with intelligent routing, SLA enforcement, and automated responses that keep your team focused on what matters.

Smart Routing
Automatically assign incoming tickets to the right agent or team based on topic, skill set, and current workload.
SLA Management
Define response and resolution time targets per priority level, with automatic escalation when deadlines approach.
Multi-channel Support
Collect tickets from email, web forms, and your customer portal — all funneled into a single unified inbox.
Automation Rules
Build custom rules to auto-tag, auto-respond, and auto-close tickets based on conditions you define.

Frequently asked questions

Everything you need to know about Armus Helpdesk before getting started.

How long does it take to set up Armus Helpdesk?

Most teams are up and running within minutes. Connect your email, invite your agents, and start receiving tickets right away. Custom domain branding and knowledge base setup can be completed in under an hour.

Can I use my own domain for the customer portal?

Yes. Armus Helpdesk supports custom domain branding so your support portal lives at your own URL with your logo, colors, and brand identity — giving customers a seamless experience.

What channels can I receive tickets from?

Tickets can come in through email, your customer portal web forms, and direct API integrations. All channels funnel into a single unified inbox so your agents never have to switch between tools.

How does SLA management work?

You define response and resolution time targets for each priority level. Armus automatically tracks progress against those targets and triggers escalation notifications when deadlines are at risk, so nothing falls through the cracks.

Can I build a knowledge base for self-service support?

Absolutely. Create categorized articles, how-to guides, and FAQ pages that customers can search and browse on their own. A well-maintained knowledge base reduces ticket volume and helps customers find answers instantly.

Ready to transform your customer support?

Set up your helpdesk in minutes. No credit card required.

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